OpExpert – Unified Operations Management
To manage the IT operations, enterprises end-up using multiple tools including many open-source tools with limited support and scalability. These technology silos stall end-to-end management without any integration between the tools making it difficult to determine the root cause of the problems. The IT departments become reactive in their approach leaving little time to optimize with little or no predictive visibility.
OpExpert is a Unified Operations Management Solution providing a single tool to manage end-to-end IT Operations. With OpExpert, organizations can avoid using multiple tools to perform various routine tasks. The solution truly unifies the complete operations for small to mid-size organizations.
With its scalable architecture, depth and breadth of features that are continuously enhanced, affordable prices and 24x7 support, OpExpert is the best IT Operations Management solution for SMBs. Now with OpExpert, smaller organizations get the same end-to-end visibility into their IT Operations that was limited only to larger organizations that implemented large framework based solutions.
OpExpert provides comprehensive functionality including Network Monitoring, Network Traffic Analysis, Physical and Virtual Server Monitoring, Log Aggregation, Asset Inventory and Incident Management. With all modules tightly integrated, OpExpert is an indispensable tool for the IT Operations teams. Whether you are a one man team or a large team spread all across the world, OpExpert meets all your IT Operations Management needs.
Features
OpExpert boasts one the most advanced widget based dashboard. With a set of pre-defined role based dashboards including for Log Management users, System Administrators, Help Desk Agents and Network Administrators, OpExpert meets the needs of every user. New custom dashboards can be added in a matter of minutes. The user can configure each portlet based on his requirements.
The focus on security made OpExpert the most secure and controllable tool. The granularity of the system allows the administrator to control user-access up-to a device level apart from deciding on what features will be available for each and every user. The users can do their own settings and configurations based on their access to the application.
Real-time network maps depicting the status of the entire network and each user able to configure their own maps makes OpExpert a dashboard for the entire IT Operations Management team. The links give the availability and utilization statistics and devices show alarms on the map making it easy for any administrator to view and drill down to understand the root cause of the problem.
Right from Network Scan, addition of devices and users, configuring maps and setting of alert thresholds, the entire configuration of the system will not take more than a couple of hours giving an immediate return on investment.
Once the thresholds are set, OpExpert starts sending alerts through its intelligent alerting engine. The alerts are sent to specific users either via e-mail or SMS.
SLA monitoring is one of the most important functions of OpExpert. Once the defined SLAs are crossed, alerts can be sent and the issues are escalated to the higher levels in the organization.
OpExpert is bundled with over hundred reports providing a detailed historical view of the entire operations. Separate reports for Network, Devices, Logs, Traffic, Inventory and Incidents. All the reports can be exported to Adobe PDF format. A user can schedule and distribute reports by doing a few simple configurations. The reports will automatically be sent to the specified users at specified times.
With its context based help, OpExpert makes it easy for any user to understand the settings and use the system to its fullest capacity.
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